Policies

We understand things happen, you come first!
Please let us know 24 hours or more in advance if you are unable to make your appointment so we can offer the reservation to other guests. If you adjust your reservation within 24 hours , 50% of the service booked will be charged to your card on file.

Cancellations

Again, things happen. However, if reminders have been completed, the full service amount will be charged to the card on file.

No-Shows

Any guest arriving after appointment time is subject to having to reschedule. Each scenario is handled differently and our team will make every effort to accommodate late arrivals.

Late Arrivals

All new guests are required to leave their credit card information in our secure system to finalize your client account. Other forms of payment may be used day of.

Payment is required at the time of your service. We are pleased to honor Visa, MasterCard, Discover and American Express. Cash and dsm gift cards are also accepted. Personal Checks are no longer accepted.

Gratuities are not included on any services, but are appreciated. You may provide a tip at the time of payment with the front desk coordinators.

Pricing & Payments

Guest satisfaction is top priority for us at dsm salon, however miscommunication happens and if you unhappy with your service please let us know within 14 days. We will provide the opportunity to return to the salon and adjust your hair as discussed at your original appointment. dsm salon does not refund any services.

Re-dos